Support
Write to support@takeoutjson.com and a person answers. Most questions are already answered below.
Include your operating system and, if the app showed an error, the exact text of it. That usually turns two emails into one.
The app says my Takeout folder has no photos
Point the app at the folder that holds the Takeout folder, or at the .zip files themselves. Do not point it at a single album folder. If Google split your export into several zips, keep all the parts in one folder and select them together, because a photo and its .json file can land in different parts.
The dates are still wrong after I ran it
Check that you opened the new folder the app wrote, not the original Takeout folder. Then check what your viewer sorts by. Some apps sort by the file's modified date rather than the EXIF capture date. The app writes both, so a re-import usually fixes it. There is a longer explanation in date taken versus file modified.
Some photos have no .json file
Google does not export a sidecar for every file, and screenshots and downloads often have none. The app falls back to the date inside the file, and then to the date in the filename. Photos it cannot date are listed at the end of the run so you can see exactly which ones they are.
I lost my Premium licence key
The key is derived from your purchase, so the same purchase always produces the same key. Email support@takeoutjson.com from the address you bought with, or send the Polar receipt, and we send the key back. This applies to Windows and Linux. On Mac, use Restore Purchases in the app; the Mac App Store holds the purchase against your Apple Account.
Windows warns me about the download
The direct download is not code-signed, so SmartScreen shows a warning once. Choose More info, then Run anyway. To avoid the warning entirely, install from the Microsoft Store instead.
Can I get a refund?
Yes. The free tier exists so you can process 500 photos and see the result before paying anything. If Premium still does not do what you needed, email us within 30 days and we refund it. Mac purchases are refunded by Apple, through reportaproblem.apple.com.
Report a bug or ask for a feature
Send it to support@takeoutjson.com. Say what you did, what you expected, and what happened instead. Requests do get built.
Contact
Email support@takeoutjson.com. We answer within two working days.